MTA

Metro Card Claims Have Been Resumed for Processing

Metro Card Claims Have Been Resumed for Processing

MetroCard Claims Have Been Resumed for Processing

Following the pause due to the Covid-19 Pandemic, MTA has resumed processing MetroCard claims. Refunds, balance protection claims, and applications for Reduced-Fare and Easy Pay Xpress MetroCards have resumed.  Currently, MTA Is working through claims filed starting with the oldest first through:

  • Mid July for full-fare MetroCards
  • Mid August for Reduced-Fare

MetroCard Was Lost or Stolen

If you have the Pay-Per-Ride MetroCard, keep in mind that it can not be replaced if it was lost or stolen. Onley the following MetroCards can be replaced:

  • EasyPay Xpress and Reduced-Fare EasyPay MetroCard.
  • You can contact the EasyPay Account Service Center at 1-877-323-7433 or you can also file a claim online. Your card will be deactivated and a replacement card will be sent in the mail.
  • 30-Day Unlimited Ride MetroCard and the 7-Day Express Bus MetroCard. These cards provide balance protection if purchased with a credit card or debit/ATM card.
  • Reduced-Fare MetroCard. Call 511 for help. They are open between 6 am and 10 pm 7 days a week. They will deactivate your old MetroCard and mail out a new one which will come within a 2-3 week period with the remaining fare value at the time of deactivation.

Make a Customer Service Appointment

If you need assistance in person, you can book an appointment at 3 Stone Street. New York, NY, 1004. Open Monday through Friday 9am – 5pm. You must follow this link to schedule appointment: Please note that, because of the safety measures we’re taking, our capacity is limited. We’re doing everything we can to help you in a timely way. Make your appointment here: https://new.mta.info/coronavirus/service-appointment

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Medicare Health Advisor

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