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What Happened to The Free Phone Program or Assurance Wireless in New York?

What Happened to The Free Phone Program or Assurance Wireless in New York?
Closeup worried elderly man looking at his smart phone isolated
What happened to Assurance Wireless? Can I still qualify for a free phone or Lifeline services? What are the income eligibility or program eligibility guidelines?

This is one of the most common question people keep asking in the New York low income neighborhoods

Ever since Covid-19, Assurance Wireless agents are no where to be seen. People who want the service don’t know who to attend to, and people currently getting the service feel abandoned after learning that no one in the community can fix their phone issues. On a good note, based on the latest information posted on their website, they seem to still offer services in the NYC region.

“If You Are Currently Unemployed, You May Qualify for Assurance Wireless Lifeline Service!”

Quote from:

The free Lifeline Service includes:

  • Free 3GB Data Each Month ( (High-speed Data, Speed varies by device *)
  • Free Unlimited Texts Each Month
  • Free 350 Voice Minutes Each Month
  • Free to qualifying low-income households Plus a Free Android Smartphone

Eligibility based on Social Program:

If you qualify based on federal or state-specific eligibility criteria below, you may qualify for this government benefit program

  • Federal Public Housing Assistance and or Section 8
  • Medicaid
  • Food Stamps (SNAP)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families
  • National School Free Lunch Program
  • Low-Income Home Energy Assistance Program (LIHEAP)
  • Veterans Pension benefit or Survivors Pension

Eligibility based on a persons income:

You may qualify based on household income ( source:

135% of Federal Poverty Guidelines for 2020
Household SizeYearly Income
1$0 – $17,226
2$0 – $23,274
3$0 – $29,322
4$0 – $35,370
5$0 – $41,418
6$0 – $47,466
7$0 – $53,514
8$0 – $59,562

For more information, to learn more about income and program eligibility, or to apply online, please follow this link:


The information provided above is for educational purposes, and expresses my knowledge and experience working in the New York City Metropolitan area. The intention of this post is to help equip seniors, family, and friends with resources and information that can help you live a better and healthier life.

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